Ms. Callahan has worked in the health insurance industry for more than 35 years and is responsible for claims administration for HSBA clients. Prior to joining HSBA in 1986, she worked as a claims manager at Equitable Life Assurance Society, where she was responsible for more than 100 corporate health and welfare plans covering over 80,000 insured and eligible dependents. While at HSBA, Ms. Callahan has focused on developing a staff of highly trained professionals capable of managing even the most complex plans. Ms. Callahan holds a BS degree in Management from Arizona State University and is a founding member of HSBA.

Mr. Hollnagel is the contract administrator for the Health Check-up Program
overseeing field operations and logistics coordination for more than 8,000
biannual check-ups. Mr. Hollnagel obtained his undergraduate degree at
California State University, Fresno.

Mr. Chapman has more than 30 years experience in managing and directing all aspects of pension and health and welfare benefit plan administration. Prior to joining HSBA, Mr. Chapman was a salaried administrator for the UFCW Benefit Plans of Northern California, where he was responsible for the full administration of ten separate Taft-Hartley trust funds. At HSBA, Mr. Chapman’s responsibilities include serving as Fund Manager for two plumbing industry trusts. He has earned both the Group Benefits Associate (GPA) and the Retirement Plans Associate (RPA) designations from the International Foundation of Employee Benefit Plans (IFEBP) and is a candidate for the Certified Employee Benefit Specialist (CEBS) designation. He has also served on the Foundation’s Education and Administrators Committee.

 jchapman@hsba.com

Ms. Rankin is responsible for managing the daily operations of client services from customer service to provider relations. Ms. Rankin is the key account manager for clients such as Bay Area Delivery Drivers, Teamsters Life Insurance, California Nurses Association, IATSE, and California Frozen Foods. Prior to joining HSBA, Ms. Rankin held various management and executive positions with East Bay Motor Car Dealers including Plan Administrator for Eastbay Motor Car Dealers Welfare Fund and Group Insurance Plan, Secretary Treasurer of the Eastbay Motor Cars Dealers, Inc. and served as a key consultant and facilitator for the Board of Directors, attorneys, auditors and service providers. Ms. Rankin has completed courses III and IV of CEBS through the International Foundation of Employee Benefit Plans.

Ms. Manning is the director of chronic disease management programs for the California Food Processing Employers Joint Benefit Trust’s Health and Welfare Plan at HSBA. Ms. Manning is a registered nurse (A.S.N.) and nurse case manager with 20 years’ experience in hospital nursing, 10 years of managed care nursing (utilization management, case management and account management) and disease management administration. Ms. Manning is a Certified Case Manager (a national certification).

Mr. Curtin has over twenty years of experience in the health care administration industry. He has experience in the areas of customer service, billing and eligibility and accounting. Prior to joining HSBA, Mr. Curtin served as the account executive on six school district trusts. Mr. Curtin holds a B.S. degree in business administration from San Jose State University. He also has earned the Certified Employee Benefits Specialist (CEBS) designation from the International Foundation of Employee Benefit Plans (IFEBP).